Terms of service
Last updated: 03 April 2026
Business to Consumer
On-Premises Terms and Conditions - Supply of Services
1. These terms
1.1. These are the terms and conditions on which we supply services to you.
1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3. Our services are consultant-led diagnostic ultrasound services provided in a private clinical setting, focused on delivering high-quality imaging, clear communication, and timely reporting.
2. Information about us and how to contact us
2.1. We are Cardiff Ultrasound Clinic a company registered in England and Wales. Our company registration number is 16904189 and our registered office is at Cardiff Ultrasound Clinic, Suite 3, 38 Cathedral Road, Pontcanna, Cardiff, CF11 9LL.
2.2. You can contact us by telephoning our customer service team at 02922520142 or by writing to us via email (info@cardiffultrasound.co.uk) or post (Cardiff Ultrasound Clinic, Suite 3, 38 Cathedral Road, Pontcanna, Cardiff, CF11 9LL).
2.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1. Our acceptance of your order will take place when we tell you that we are able to provide you with the services at which point a contract will come into existence between you and us.
3.2. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the services.
3.3. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4. Our brochure and website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
3.5. All services are subject to clinical appropriateness and availability. We reserve the right to decline or defer services where it is not clinically appropriate to proceed.
4. Your rights to make changes
If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
5.1. We may change the services to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the services.
5.2. In addition, we may make changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect.
6. Providing the services
6.1. We will supply the services to you from the date set out in the order. The estimated completion date for the services is as told to you during the order process.
6.2. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
6.3. If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 8 will apply.
6.4. We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not provide us with this information, within a reasonable time of us asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 8) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.5. We may have to suspend the services to:
6.5.1. Deal with technical problems or make minor technical changes;
6.5.2. Update the services to reflect changes in relevant laws and regulatory requirements;
6.5.3. Make changes to the services as requested by you or notified by us to you (see clauses 4 and 5).
6.6. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than fourteen days you may contact us to end the contract if we suspend the services and we will refund any sums you have paid in advance for services not provided to you.
6.7. If you do not pay us for the services when you are supposed to (see clause 10.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts.
6.8. The services we provide are diagnostic in nature and are intended to support, not replace, your ongoing care with your GP or other healthcare professionals.
7. Your rights to end the contract
7.1. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
7.2. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any services which have not been provided. The reasons are:
7.2.1. We have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5.2);
7.2.2. We have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
7.2.3. There is a risk the services may be significantly delayed because of events outside our control;
7.2.4. We suspend the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen days; or
7.2.5. You have a legal right to end the contract because of something we have done wrong.
7.3. If you are not ending the contract for one of the reasons set out in clause 7.2, then the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract.
7.4. If you cancel or rearrange your appointment with less than 24 hours' notice, or fail to attend your appointment, we reserve the right to retain the full amount paid.
8. Our rights to end the contract
8.1. We may end the contract at any time by writing to you if:
8.1.1. You do not make any payment to us or we are unable to collect payment from you when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
8.1.2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;
8.1.3. You do not, within a reasonable time, give us access to your property to enable us to provide the services to you.
8.2. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
8.3. We may write to you to let you know that we are going to stop providing the services. We will let you know at least fourteen days in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.
9. If there is a problem with the services
9.1. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 02922 520142 or write to us at info@cardiffultrasound.co.uk or Cardiff Ultrasound Clinic, Suite 3, 38 Cathedral Road, Pontcanna, Cardiff, CF11 9LL. Alternatively, please speak to one of our staff in the clinic.
9.2. In the unlikely event there is any defect with the services:
9.2.1. If remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.
9.2.2. In all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within fourteen days.
10. Price and payment
10.1. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see clause 10.3 for what happens if we discover an error in the price of the services you order.
10.2. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
10.3. It is always possible that, despite our best efforts, some of the services may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
10.4. You must make an advance payment of 100% of the price of the services before your appointment is confirmed. Where additional services are provided, we may invoice you for those services and you must pay each invoice within seven calendar days after the date of the invoice. We accept payment via credit or debit card, Stripe, and bank transfer.
10.5. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.6. If you think an invoice is wrong please contact us promptly to let us know.
11. Clinical responsibility and limitations
11.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
11.3. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
11.4. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.5. Ultrasound is a diagnostic tool and has inherent limitations. Not all conditions or abnormalities may be detected. The services provided are not a substitute for medical advice, diagnosis or treatment from your GP or other healthcare professional. Further investigations or follow-up may be required based on your results.
11.6. Any verbal feedback provided at the time of your appointment is intended as an initial explanation of findings. A formal written report will be issued following appropriate clinical review and should be considered the definitive record of your results.
12. How we may use your personal information
12.1. We will only use your personal information as set out in our privacy policy.
12.2. We will only give your personal information to third parties where the law either requires or allows us to do so.
13. Other important terms
13.1. We may transfer our rights and obligations under these terms to another organisation.
13.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
13.7. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR). We are not obliged to participate in an alternative dispute resolution scheme and will consider any request to do so on a case-by-case basis.